Mobile / App
Every time you log in, make a transaction through GrabPay or InstaPay, or browse the game lobby, certain information is created. This policy explains what we collect, why we collect it, and what choices you have over how it is used — written plainly so you know exactly where you stand.
When you create an account, we collect the registration details you provide — name, contact information and the credentials used to log in. During account activity, we record transaction data tied to payment channels you connect, such as GrabPay, InstaPay or Bank Transfer, so that your wallet history stays accurate and disputes can be resolved with a clear record. We also collect device and session data — the type of browser or app you use, your approximate region, and the pages you visit within the lobby — to keep the platform working correctly for your device and to understand which parts of the catalog you find useful. This is not sold to advertising networks. All data collection and processing is subject to applicable local law and is available only in eligible regions where 3jlcasino operates. If you are accessing the platform from a region where local law restricts this type of service, your eligibility is determined by those local rules, not by this policy alone. We apply data-minimization principles: we collect only what is needed to run your account, process your transactions and support you when questions come up.
Not every interaction with 3jlcasino falls under the same part of this policy. Understanding the scope helps you know which section to reference when a question comes up about your data.
Login events, session tokens and authentication activity tied to your registered account are covered. This includes password changes, wallet connections and any identity verification steps shown inside your account settings.
Payment records created when you use GrabPay, InstaPay or Bank Transfer through the platform fall within this policy. We retain these records for the period required to support wallet reconciliation and account dispute resolution.
Lobby navigation data — which game categories you open, how long sessions run and which titles you return to — is collected as aggregated usage data. It informs catalog improvements but is not tied to your personal profile for resale.
External sites, payment gateways operating their own platforms, and any links leading away from 3jlcasino are outside the scope of this policy. Once you leave our environment, the privacy terms of those external services apply to your activity there.
You have practical options for managing the data we hold on your account. Reviewing your records, correcting details and raising questions are all steps you can take directly — no special process is required to start. Log in to your account dashboard to see the personal details currently saved against your profile. From there, you can edit contact information, update your registered name if it contains an error, or check which payment methods are linked to your wallet. If you spot an entry that looks incorrect — a transaction record that does not match your memory of an event, or a detail that changed after an account update — raise it through our support channel and we will check the record against our logs. Where a correction is warranted, we make it and confirm the change to you. You can also request a summary of the data categories we hold on your account by contacting us at the address shown in the Support section of this policy.
Open your account dashboard after login to see the personal details, linked payment methods and session history currently associated with your profile. The current state of all stored fields is shown there.
If any registered detail — name, contact information or linked payment channel — contains an error, update it directly in account settings or contact support with the correction and we will apply it after verification.
For questions about how a specific piece of your data is used or retained, send a message through the support channel listed on this page. We respond to data questions and log the inquiry against your account reference.
Where local law gives you the right to request deletion of personal data, contact us with your account reference and the specific data categories you want removed. We will confirm what can be actioned under applicable rules.
Privacy questions have a dedicated path. Whether you need to confirm what data we hold, correct a record or understand a specific part of this policy, the channels below are the right place to start. Include your account reference so we can pull the correct records without delay.
Open the chat widget inside your account to speak with the support team about data questions, account record corrections or policy clarifications. Include your registered contact detail so the team can locate your account.
Send detailed privacy requests — including data access summaries, correction requests and deletion inquiries — by email to our support address shown in your account settings. We log every request and follow up with a written response.
The Help section inside your account lists common privacy questions and the steps for each. For GrabPay or InstaPay transaction records specifically, the wallet history tab in your account dashboard is the first place to check.
Security and data handling are not afterthoughts — they are part of how the account environment is built. Here is what we apply and where you can verify it.
We use session cookies to keep you logged in across pages and preference cookies to remember your last game category. No third-party advertising cookies are placed without your consent. Cookie settings are accessible from the account or browser controls.
Account access relies on credentials you set at registration. We do not store payment PINs for GrabPay, InstaPay or Bank Transfer — those are handled by the respective payment provider. If you suspect unauthorized access, change your password immediately and contact support.
We retain transaction records for the period required by applicable rules and for as long as your account remains active. When an account is closed, records are held only for the period required by local regulatory obligations, then removed from active systems.
When this policy changes, the updated version is posted at this URL with the revision date noted at the top of the page. Continued use of your account after a policy update means you have reviewed the current terms. Contact us if any change raises a question.
These are real questions from account holders about how this policy works, what rights they have and what to do when something needs attention.
At registration we collect the name, contact details and login credentials you submit. Once your account is active, transaction data from payment methods you connect — such as GrabPay or InstaPay — is also recorded so your wallet history stays accurate.
Yes. Log in and open your account dashboard to see personal details, linked payment methods and recent session activity. For a full data summary beyond what the dashboard shows, contact us through the support channel with your account reference.
Go to account settings after login and edit the field that needs updating. If the field is locked or the change involves a payment method like Bank Transfer, contact support directly. We verify the correction and confirm once it is applied.
We do not sell personal data to advertisers. Data may be passed to payment processors — GrabPay, InstaPay, Bank Transfer — only as needed to complete your transaction. Any third party we work with is bound by confidentiality obligations consistent with applicable local law.
After account closure, personal and transaction data is retained only for the period required under applicable local rules. Once that retention period ends, the data is removed from active systems. Contact support to initiate an account closure and request confirmation of the retention period.
Session cookies keep you logged in as you move between the lobby, wallet and game pages. Preference cookies remember your last game category. You can manage cookie permissions through your browser settings or the cookie control shown in your account. Turning off session cookies will affect login continuity.