Mobile / App
These Terms & Conditions set out what you agree to when you open and use your 3jlcasino account — from how your wallet operates with GrabPay, InstaPay, and Bank Transfer, to how game sessions are recorded and how disputes are handled. Access to and use of this platform depends on local law and is available only in eligible regions.
By creating an account on this platform, you accept these Terms & Conditions in full. They apply to every action taken through your account — deposits routed via GrabPay or InstaPay, withdrawals through Bank Transfer, game rounds across our live tables and slot rooms, and any messages sent to our support team. We review these terms periodically; the version shown on this page at the time you log in is the one in effect. If a revision is material, we aim to notify you through your registered contact detail before the change takes effect. Continued use of your account after a posted revision means you accept the updated terms. These Terms are written in English and that version controls in any interpretation. Access to this platform is subject to local law in the Philippines and in any other region where you are located. It is your responsibility to confirm that using this service is lawful where you are. We do not make representations about legal eligibility in any jurisdiction outside the information provided here. Questions about how these terms apply to your account can be directed to our support team at any time through the contact paths listed further down this page.
All wallet movements processed via GrabPay fall under Section 4 of these terms. Transaction records are visible in your account dashboard after login and serve as the reference point for any query.
InstaPay is available as a deposit and withdrawal channel where your local bank supports it. The limits and verification steps shown in the cashier at the time of the transaction govern the transfer.
Bank Transfer withdrawals follow the account verification requirements displayed in your wallet settings. Unverified accounts may have transfer access restricted until the steps shown in your dashboard are completed.
The date of the current version appears at the bottom of this page. Archive versions are not hosted publicly, but you may request a copy of a prior version by contacting our support team directly.
These Terms & Conditions govern your relationship with this platform specifically. They do not extend to third-party services, external payment processors, or the studios that supply game content to our lobby. Understanding the boundary of this policy helps you know where to direct questions and what falls outside our direct responsibility.
These terms apply in full to your account — registration, login, session activity across live tables like Dragon Tiger Table and slot rooms, wallet operations, and account closure. Everything you do while logged in is covered.
Deposits and withdrawals via GrabPay, InstaPay, and Bank Transfer are governed by these terms on our side. The payment provider's own terms also apply to the transaction on their end; we are not party to those.
Game content supplied by studios such as PG Soft, JDB, and CQ9 is delivered through their platforms under separate licensing arrangements. Our terms cover how that content is accessed through your account, not its internal mechanics.
Any external site, tool, or service linked from this platform operates under its own terms. We do not control, endorse, or assume responsibility for any third-party content or policies accessed through links on this site.
These Terms & Conditions are not one-directional. You have specific, practical actions available to you at any point while your account is active. You can request a copy of your transaction history directly from the account dashboard — this includes all wallet movements recorded against your profile, whether processed via GrabPay, InstaPay, or Bank Transfer. If your account details are incorrect — name, contact information, or payment method on file — you can submit a correction request through account settings or through our support team. If a game round or transaction outcome appears inconsistent with what you observed, you can raise a formal query and we will review the session record on file. Submitting a query does not waive your right to escalate further. Response timelines depend on the nature of the query, but we aim to acknowledge every submission within a reasonable period. If you want to close your account, that request can also be submitted through the support contact paths listed on this page.
Your full wallet history is accessible inside your account dashboard after login. It covers every deposit and withdrawal, including the channel used — GrabPay, InstaPay or Bank Transfer — and the timestamp recorded at our end.
If any personal or payment detail on your account is outdated or inaccurate, contact our support team with the corrected information. Verification may be required before changes are applied, as shown in the update flow.
A formal dispute can be submitted if a session record, wallet movement, or account decision appears inconsistent with these terms. Provide the relevant reference number from your dashboard to help us locate the record quickly.
Account closure requests are handled through our support team. Pending wallet balances must be withdrawn before closure is processed; the steps and conditions for this are explained when you submit the request.
If any part of these Terms & Conditions is unclear, or if you need to act on a right described in this policy — correcting account details, submitting a dispute, or requesting account closure — our support team is the right place to start. We handle policy queries through the channels below, and every submission is tracked so nothing falls through.
Open the live chat widget from any page while logged in. For policy or account queries, select the relevant category so your message reaches the right team member. Reference your account username to speed up the process.
For written records of a policy query or dispute, email support is available through the address listed in your account settings under Contact Us. Include your account username and a brief description of the issue.
Many policy-related actions — reviewing transaction history, updating payment details, and submitting standard queries — can be initiated directly from your account dashboard without contacting support first.
These Terms & Conditions describe not just what you agree to, but how we handle your account data on our side. Account security, cookie use, data retention, and who holds responsibility for what are all governed by the same framework. If you want to understand any part of how your data is stored or how your account is protected, the contact paths listed in this policy are the right starting point.
information collected at registration and during transactions is used only to operate your account, process wallet movements, and respond to support queries. We do not sell or share your personal data with third parties outside of what is required to process GrabPay, InstaPay, or Bank Transfer transactions.
This platform uses cookies to maintain your login session, store preference settings, and support account security checks. You can review and manage cookie settings through your browser. Disabling certain cookies may affect how parts of the platform function during your session.
Your account credentials are your responsibility under these terms. We aim to keep our platform secure, but you must keep your login details private and contact support immediately if you notice any unauthorised activity on your account.
We retain account and transaction records for the period required by applicable law and our internal policy. To request details about what we hold on your account, or to ask about deletion where law permits, contact us through the support channels listed on this page.
The questions below address what we hear most from account holders when they read these Terms & Conditions. If your question is not covered here, contact our support team directly through live chat or email.
Yes. These terms govern your account session regardless of which game you open — whether that is Dragon Tiger Table, Perya Bingo, Fortune Gems 500, or any other title in the lobby. Individual game mechanics are separate from account policy, but access to every game is subject to these terms.
We aim to notify you through your registered contact detail before a material change takes effect. The version shown on this page when you log in is the current one. Continuing to use your account after a revision is posted means you accept the updated terms.
Yes. GrabPay and InstaPay remain available as wallet channels subject to these terms. Transaction limits and verification requirements are shown in your account cashier at the time of each transaction, and those displayed conditions also form part of the agreement.
Go to your account dashboard, locate the transaction reference for the movement in question, then contact our support team via live chat or email. Including the reference number and the channel used — GrabPay, InstaPay, or Bank Transfer — allows us to locate the record and respond accurately.
Third-party sites linked from this platform and the internal policies of payment processors like GrabPay are not governed by these terms. On the studio side, PG Soft, Microgaming, Spadegaming and other content partners operate under their own arrangements. Our terms cover your account access and wallet use, not those external services.
Your transaction history is available directly inside your account dashboard after login. For a broader data request — including what information we hold on file — submit the request through our support team by email. We will respond in line with applicable local law in the Philippines.